These projects, while not part of our core NH e-Court project for automating electronic case filings, are projects we are implementing as part of the bigger e-Court picture to eliminate paper processing throughout the Judicial Branch to the extent practical.
Videoconferencing (Implementation July 2011 – present)
The goal of the Judicial Branch Videoconferencing Project is to reduce prisoner transport, custody, and control costs and increase public safety by permitting incarcerated litigants to "appear" at arraignment and other court hearings by remote videoconferencing technology. The Administrative Office of the Courts is implementing internet protocol (IP) video conferencing systems for courts, one remaining state prison site, and for the county jails that do not have video capability today.
New Hampshire counties will experience prisoner transport cost declines, as will the State Department of Administrative Services. The Judicial Branch will have no reduction in operating costs as a result of videoconferencing for court proceedings; however, courts will be safer. The videoconferencing systems will also be used for remote training of court staff where the Judicial Branch will realize savings in staff travel and time. One site implementation remains as of December 5, 2013.
1. Plea-By-Mail Complaints -Implemented 6/28/2011
The Division of Motor Vehicles processes all Plea-By-Mail Motor Vehicle Complaints. If the case is then transferred to the court of jurisdiction the case information is being sent electronically to the court's records management system.
2. Bench Warrants -Implemented 11/30/2010
As the New Hampshire Administrative Office of the Courts transitioned from their legacy Sustain case management system to the new Odyssey system a key information exchange function was lost. Odyssey was not able to exchange bench warrant data electronically with the Department of Safety warrant database. This was corrected by enabling information exchange between the courts' record management system and the warrant database through J-ONE.
3. Complaints -Implemented 7/25/2012
Police and prosecutorial agencies send paper criminal complaints to the courts in order to begin criminal proceedings. Using J-ONE the courts trigger this information to be sent electronically to State Police Criminal History.
4. Dispositions -Implemented 7/25/2012
Once a criminal proceeding has been completed the court sends an electronic copy of the disposition information to the State Police Criminal History database, via J-ONE.
5. Superior Court Indictments -Implemented 7/25/2012
The Grand Jury sends paper indictments to the courts for manual entry of the cases in Odyssey. Using J-ONE the courts trigger this information to be sent electronically to State Police Criminal History.
Jury Management System (Implemented August 2013)
The Judicial Branch has implemented a modern automated Jury Management system eliminating paper wherever possible through concepts such as online questionnaires, automated mailings, and enhanced automated jury selection. Increased customer (juror) satisfaction was an additional consideration and requirement of this project.
Transcripts (Implemented 5/1/12)
The vendor provided an interactive website that serves as the vehicle by which users involved in the transcript process may request transcripts, manage payments, transmit recordings, and receive downloadable completed transcripts. The website provides users the ability to check the status of work in progress. In addition, the vendor also accepts transcript requests, receives payments for transcripts, and delivers completed transcripts by non-electronic means and posts those transactions on the website.
NH Trial Court Call Center
The New Hampshire Trial Court Call Center is the first point of contact for all callers to the Circuit Courts and soon will be for all Superior Courts. The Call Center provides callers with case information from the judicial branch electronic case management system and procedural information from a variety of resources including the judicial branch website. By answering all court calls, and handling the majority to completion, court staff are able to process cases without the interruption of frequent phone calls. The call center answers an average of 2000 calls per day from 77 court locations around the state. Within the first several months of operation, Call Center staff had already spent approximately 5,600 hours on the telephone, providing answers to questions which would previously have been directed to staff at the courts. In just this short time over 5,600 hours of uninterrupted time was gained for processing court orders, assisting customers at the counter, and helping customers on calls requiring the attention from staff at the courts. These gains are exponentially higher now with statewide implementation and expansion into the handling of Superior Court and Circuit Court calls.