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Peter Croteau comes to the court system from the executive branch Office of Information Technology where he was director of the agency software division. In that job Peter supervised 180 computer programmers and system analysts who provide software services to the 15 largest executive branch agencies. Prior to that Peter worked as the director of information technology at the Departments of Safety and Revenue Administration developing software to cover a wide range of areas such as motor vehicle licensing and registration, criminal justice record keeping and revenue collections. Trained as a computer programmer, Peter has worked for the state for 26 years. Completion of the Odyssey rollout is Peter's top priority now. He is also reviewing the business processes used at the IT Support Desk to see if any changes can be made to help the very busy support desk personnel improve the service they are able to provide to court staff. One step, for example, might be to prioritize the calls that come into the support desk rather that taking them on a first-come first-served basis. "It's not just a matter of not having enough people to answer the phone," Peter said during a brief interview in his office. "We may be able to provide better service just by making a few changes in the way we do our jobs," he said. For the future, once Odyssey is fully in place at all court sites, Peter said it is clear that the New Hampshire court system needs to start implementing e-filing and e-notices procedures. "That's the whole name of the game that everybody else is doing around the country," Peter said. Peter takes over the top IT job from Tom Edwards who announced last year his plans to retire in December. Until then, Tom will continue to oversee Odyssey deployment. When he's not involved in IT, Peter collects Civil War memorabilia, plays the guitar and harmonica and has managed an investment club for 18 years. He also admits to being a die-hard New York Giants fan, which he attributes to the time he spent in the 1970s, in his hometown of Stark, NH, watching the Giants on television with his Dad.
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